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Telehealth: Conducting a Virtual Subjective Exam

This course will introduce clinicians to best practices for gathering patient history during a telehealth subjective exam. Telehealth continues to be a widely used patient care model, and there are some significant differences in taking a patient’s history during a telehealth visit when compared to an in-person visit. This course will go over the essentials for getting started with a subjective exam and how to improve communication remotely, structure a subjective exam in the remote environment, and determine if a patient is appropriate for telehealth.

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Chapters & Learning Objectives

1. Getting Started

In this chapter, you will learn how to align patient expectations for a telehealth visit. This includes utilizing intake forms with telehealth considerations, assessing the patient’s status through subjective report questionnaires, ensuring patient safety through appropriate medical screening, and establishing emergency procedures with the patient.

2. The Subjective Exam

In this chapter, you will learn telehealth-specific considerations that should be addressed both before and during the encounter related to the subjective exam. This includes telehealth-specific education materials, intake forms, and consent forms. This chapter will also cover the safety and emergency information needed during every telehealth visit.

3. Improving Communication Remotely

In this chapter, you will cover six different communication themes present during telehealth: preinteractional, educational, verbal, nonverbal, relational, and environmental. You will learn how the delivery of these themes will improve your ability to collect patient information and develop rapport. You will go over strategies to integrate these themes into your interactions in the telehealth environment to improve overall patient care.

4. Appropriate for Telehealth

In this chapter, you will learn why subjective screening is of vital importance and how best to screen for red and yellow flags in the remote environment. You will cover how to determine if a patient is appropriate for a telehealth visit and methods to blend in-person care with telehealth.


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